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FREQUENTLY ASKED QUESTIONS

  • When will my order ship?

    After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

  • Is my watch waterproof?

    The water resistance of Rorolove Diamond watches is 3 ATM. We recommend that you avoid all contact with water. Avoid wearing the watch when showering, bathing, swimming, diving or any activity where it is exposed directly to water. Kindly note that water damaged is not covered under the 2-year warranty.

  • What is the watch made of?

    Our watches are made of stainless steel (316L). The glasses of the watches are made of Sapphire Crystal that ensures the hardness and durability. And the diamond from our rorolove collection is a lasting masterpiece, a perfect diamond.

  • What is not covered in the warranty?

    The Rorolove Warranty does not cover defects and damages due to loss, theft, fire, water, or a natural disaster.

  • How do I place an order?

    To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order.

  • How can I track my order?

    You will receive an e-mail from Rorolove containing your package’s tracking information after your goods have been shipped.